Refunds & Cancellations Policy

Last updated: 21 August 2026

Every Atina piece is handmade in small batches, so our policy is a little different from large stores. Here it is in plain words.

Cancellations

You can cancel your order any time before it is dispatched for a full refund. Email support@atina.co.in with your order number as soon as possible. Once an order has been dispatched, it can no longer be cancelled.

Returns and Exchanges

Because each piece is handmade and made in small quantities, we do not accept returns or exchanges on items that arrive as described and undamaged. We do our best to represent every product accurately in photos and descriptions, and we are happy to answer any questions before you buy, so you can order with confidence.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, we will make it right. Email support@atina.co.in within 7 days of delivery with your order number, a short description of the issue, and photos or a video showing the problem. Once verified, you can choose either:

• A free replacement, shipped at no cost to you, or
• A full refund to your original payment method.

Refund Timelines

Approved refunds are initiated within 3 business days of confirmation. Depending on your bank or payment provider, the amount typically reflects in your account within 7 to 10 business days. If a refund has not arrived after 10 business days, contact us and we will follow up with the payment provider.

Failed or Duplicate Payments

If money was deducted but no order was confirmed, the amount is automatically reversed by the payment gateway, usually within 5 to 7 business days. Contact support@atina.co.in with the transaction details if it takes longer.