FAQ

General

What does Atina mean?

Atina is simply my name, spelt backwards!

Where is Atina based?

Atina is based in Chennai, Tamil Nadu. I design and make all the jewellery locally, using quality materials sourced from India and around the world.

Do you have a physical store?

Not yet — everything is online for now. Maybe someday!

What are your pieces made of?

Our chain and charm bracelets use 18k gold plated brass that is nickel-free and lead-free, with an anti-tarnish coating, and genuine gemstones or glass beads as described on each product page. Everything is hypoallergenic and made for everyday wear.

How do I care for my jewellery?

Keep it away from perfume, lotions, and water where possible, wipe gently with a soft dry cloth after wearing, and store it in the pouch it arrives in. With a little care, the shine lasts a long time.

Will it fit my wrist?

Chain bracelets come with an adjustable extender chain, and stretch bracelets flex to fit most wrists comfortably. If you have a very small or large wrist, email us before ordering and we will help you choose.

Orders

Can I modify or cancel my order after placing it?

Yes, as long as it has not been dispatched — email support@atina.co.in with your order number as soon as possible. Once dispatched, we cannot make changes. See our Refunds & Cancellations Policy for details.

How can I track my order?

You will get a confirmation email when you order, and another with a tracking number once it ships. Tracking updates come directly from our courier partner.

How long does delivery take?

We make and pack orders within 3–5 business days, and delivery takes another 5–7 business days depending on where you are.

Is shipping free?

Yes, on all orders above ₹1,000. Below that, shipping is ₹99–₹200 depending on your location, shown at checkout.

I have a question about my order.

Email support@atina.co.in with your order number and I will sort it out.

Returns

Can I return or exchange my jewellery?

Because every piece is handmade in small batches, we do not accept returns or exchanges on items that arrive as described. But if anything arrives damaged, defective, or incorrect, tell us within 7 days and we will replace it free or refund you in full — see our Refunds & Cancellations Policy.

Do you do custom orders?

I love custom requests! Send your idea through the contact form or to info@atina.co.in and we will figure it out together.